Privacy policy
Personal data policy
Presented privacy policy defines the procedure, purposes, conditions for the use and storage of personal data of es.ge users. On the grounds of the Law of Georgia on “the Protection of Personal Data”, the goal of es.ge is to protect the customer's personal data.
Presented privacy policy defines the procedure, purposes and conditions for storing the personal data of clients of Elit Service LLC (www.es.ge). The document is aimed at the methods of protecting the confidentiality of the personal data of each customer, through which the company ensures the protection of your personal data and the inviolability of their personal information, in accordance with the Law of Georgia on “the Protection of Personal Data”.
The latter includes information that the company receives during the period of provision of services to you.
- Collecting information
The personal data that we may collect and process are as follows:
- Name, surname;
- Personal number;
- E-mail address;
- Mobile telephone number;
Any other information you provide to us during registration.
The information we collect when you visit the website may include the following:
- Location of the web page visited;
- Time of the web page visited;
- IP address;
- Information obtained in any completed form or survey; other communication information;
- Use of information
The collected information will be used to offer products, for marketing purposes, provision of educational information and improvement of the quality of service within the framework and in accordance with the legislation of Georgia.
Any of your personal data defined by law will be protected by us in terms of their availability to others. Any information relating to the user may be provided to a third party (s) only in the form of general statistical analysis data that does not allow the identification of a person or any of his personal data.
- Storage of information
Information will be stored on our secure servers, any information exchanged on our server will be encrypted to protect your own security. Please, take into account that the exchange of information on the Internet is not completely secure and you are responsible for any information you provide. Therefore, be careful with the disclosure of passwords and other information.
- Communication methods
- Changes to the Privacy Policy Agreement
- How to contact us
We can contact you through any information that you provide to us and/or that we collect. We may also send notices to you at any work and/or residential actual or registered address provided by you to us and/or received by us until you refuse.
In the future, any changes to the Privacy Policy will be posted on this website. If any material or significant changes are made to the Agreement, we will notify you via the website, e-mail or other communication channels.
You can write to us about any questions regarding the privacy policy at e-mail: info@es.ge
You have the right:
- To require correction, updating, addition, blocking, or deletion of your personal data if they are inaccurate, not updated or if their collection and processing was carried out illegally;
- To apply with claims related to the processing of personal data to the State Inspector's Service;
- At any time, to refuse or to restrict the processing of your personal data by us, in which case you must notify us by e-mail. We undertake to stop processing data within 10 (ten) business days after receiving such notification. If you do not wish to provide personal information or request that we stop processing information, it may be difficult or impossible to fulfill our obligations to you, including using your account/profile or obtaining related services.
- To refuse to use your data in the decision-making process by automated means (including profiling), on which you must notify us in writing at the following email address: info@es.ge. We undertake to stop processing data within 10 (ten) business days after receiving such notification
Terms and Conditions of Service
"Elit Service" offers warranty and non-warranty maintenance of household appliances.
In order to obtain warranty service, the warranty card issued by the manufacturer and the selling organization must be presented. Service will be performed in accordance with the conditions specified in the warranty card. (Manufacturer's warranty terms shall prevail, if applicable).
The extension of the warranty conditions for a specific product and its duration is entirely the prerogative of the seller, and the company cannot be held responsible for the absence of warranty conditions/failure to correct any defects/inconsistencies associated with the product during the warranty period.
Non-warranty service is chargeable. Payment is made in accordance with the tariffs approved by the company, both in cash and in non-cash form.
Service at the service center
- Customers acceptance
The operator serves the customer, explains the terms of warranty and non-warranty service.
- Fixing an order
- Diagnostics, informing the user
- Repairing the item, informing the customer
- Transfer of the product to the customer, order completion
- Fixing an order
- Diagnostics, informing the customer
- Repairing the item, informing the customer
- Order completion
- Receiving an order
- Fixing an order
- Pre-installation investigation, informing the customer
- Installation-de-instalation, informing the customer
- Order completion
- Transportation
In case of the customer’s consent, the operator records the primary visual and functional state of the item in the electronic system. In the case of leaving the goods, a contract agreement is concluded.
Diagnostics of the product is carried out no later than three business days after placing the order. In case of complex damage, the diagnostic period may be extended. Diagnosis information is communicated to the customer by a phone call or a short text message.
Repair of the product is carried out in accordance with the conditions agreed with the customer. The repair period depends on the type of damage (with or without replacement of the spare part) and the delivery time of the spare part. Additional information about the repair process and timing will be provided to the customer by phone or text message.
The transfer of the product to the customer is carried out on the basis of a contract agreement. When transferring an item, it is visually and functionally (if possible) checked in the presence of the customer.
- Transportation
In agreement with the customer, it is possible to transport the goods to/from the service center.
Onsite customer service
√ Repair-diagnostics of the product
√ Receiving an order
An order can be received through a customer’s call, the company's website, social networks and a visit to the service center. The operator will explain to the customer the terms of warranty and non-warranty service.
After agreeing with the customer on the terms and conditions of payment, the order is registered in the electronic system.
Diagnostics of the item and provision of primary information to the customer are carried out during the visit of a specialist to the address.
Repair of the product is carried out in accordance with the conditions agreed with the customer. The repair period depends on the type of damage (with or without replacement of the spare part) and the delivery time of the spare part. Additional information about the repair process and timing will be provided to the customer by phone or text message.
After completion of the service, a visual and functional inspection of the object is carried out in the presence of the customer.
In agreement with the customer, it is possible to transport the goods to/from the service center
Installation-de-installation, transportation
An order can be received through a customer call, the company's website, social networks and a visit to the service center. The operator will explain to the user the terms of warranty and non-warranty service.
After agreeing with the customer on the terms and conditions of payment, the order is registered in the electronic system.
Installation inspection can be done based on the customer's request. Primary information is provided upon departure to the address of a specialist.
Installation-de-instalation is carried out in accordance with the conditions agreed with the customer. The service time depends on the complexity of the installation and the need for additional installation consumables. Additional information will be provided to the customer via a phone call or a short text message.
After completion of the service, a visual and functional inspection of the object is carried out in the presence of the customer.
In agreement with the customer, it is possible to transport the goods to/from the service center.